Online Sales Policy

Lillian Grace Boutique – Online Sales Policy
Lillian Grace Boutique is a full‑service specialty store with a physical location where we serve customers every day. When you shop online with us, we’ll take care of you with the same attention and respect we give our in‑store shoppers.

What You Can Expect From Us
•     Timely fulfillment — We work hard to ensure your order is processed quickly and arrives when expected.
•     Personal communication — We will contact you before billing your order to confirm details.
•     Wear‑date confirmation — We verify that your item will arrive in time and that you’ve selected the correct size based on the designer’s measurements.
•     Guaranteed accuracy — If we ship the wrong style, color, or size, you will receive a full return and credit.
•     Rare delays — If an item cannot be delivered in time for your wear date, we will notify you promptly and issue a full credit.

Please note:
Returns or credits are not offered for any other reasons.

About Pricing
•     Prices shown online reflect the Designer’s Suggested Retail Price (MSRP).
•     Designers do not allow their styles to be listed below MSRP online.
•     If you see a lower price elsewhere, it is a strong sign the site is selling counterfeit or low‑quality copies.
•     In‑store prices may differ from online prices due to the additional service and experience we provide in person.
       We work hard to keep our online prices accurate. If a price is incorrect or has changed without our knowledge:
•     We will update the website immediately.
•     We will contact you before billing.
•     You may choose to cancel or reorder at the corrected price.
•     We cannot honor incorrect prices, as this violates our agreements with designers.

Questions?
If you have any concerns about your order or our Online Sales Policy, please contact us at 573-202-6880 during store hours. We’re always happy to help.
Thank you for shopping with Lillian Grace Boutique.